Sorry, the device you are using is not supported and we will be unable to capture a picture of your ID.
If you have an up-to-date Apple or Android device with a camera, please try using that and you should be able to send the information we need.
Alternatively, use a desktop or laptop computer with access to a webcam.
If you don’t have a webcam on your desktop or laptop computer, please visit www.firstdirect.com/1/2/help/security-centre/what-we-need-to-keep-you-safe
where there’s information on how to send your documents in the post.